Information We Collect
- Contact details such as name, email, phone number, business name, and website URL.
- Project details such as requested pages, goals, budget, timeline, service area, brand notes, and business content.
- Files or assets you provide, including text, images, logos, screenshots, account details, or domain and hosting information.
- Communication records, including emails, form submissions, messages, approval notes, revision requests, invoices, and payment status.
- Basic site or form usage data if analytics, hosting logs, spam protection, or form tools are enabled.
How We Use It
- Respond to inquiries and decide whether a project is a good fit.
- Prepare quotes, project agreement previews, invoices, timelines, and deliverables.
- Build, revise, deliver, launch, and support website projects.
- Keep accurate business, accounting, tax, billing, and project records.
- Protect the website, prevent spam or abuse, and respond to disputes, chargebacks, or legal requests.
Data Use Commitments
- SapienHQ does not sell your contact information.
- Project details are used to evaluate, build, deliver, support, and document your website project.
- Full credit card or bank account numbers should not be sent through the contact form or email.
- If payment tools are used, payment processing is handled by third-party providers under their own policies.
How Information May Be Shared
SapienHQ may share information with service providers needed to run the business and deliver projects, including email providers, form tools, payment processors, domain or hosting platforms, analytics tools, file storage, and professional advisors.
Information may also be shared when required to comply with law, protect rights and safety, respond to a dispute or chargeback, enforce the Terms of Service, or complete a business transfer such as a merger or asset sale.
Records and Retention
SapienHQ may keep project, billing, approval, delivery, communication, and payment records for as long as reasonably needed for business operations, accounting, taxes, legal compliance, dispute response, chargeback defense, and recordkeeping.
If you request deletion, SapienHQ will review the request and delete information that is no longer needed. Some records may be retained when required for legitimate business, legal, tax, accounting, security, or dispute-related reasons.
Cookies, Analytics, and Forms
The website may use basic hosting logs, form tools, or analytics to understand site performance, prevent spam, and improve the service. If third-party tools are embedded or linked, those tools may collect information under their own privacy policies.
Security
SapienHQ uses reasonable administrative, technical, and organizational steps to protect information. No website, email account, payment system, or internet transmission can be guaranteed completely secure.
Third-Party Links and Accounts
Client websites may connect to third-party services such as domain registrars, hosting providers, payment processors, form tools, maps, booking tools, analytics, or social platforms. Those providers control their own services and privacy practices.
Children
SapienHQ services are intended for business owners and are not directed to children under 13. Do not submit children's personal information through the website or project forms.
Your Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, or limits on certain uses of personal information. You may also have the right to opt out of certain sale, sharing, or targeted advertising uses if those practices ever apply.
To make a request, contact SapienHQ@gmail.com. SapienHQ may need to verify your identity before responding.
Changes to This Policy
SapienHQ may update this Privacy Policy as the business, website, services, or legal requirements change. The effective date above shows when this page was last updated.
